Privacy Policy

Effective date: 29 Oct 2026

SoldByMe ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Who We Are

SoldByMe is a property-selling platform that connects property owners who are considering selling with qualified real-estate professionals from our network. Our network includes qualified real-estate professionals and agencies.

Contact: info@soldbyme.co.za

Location: South Africa

2. Information We Collect

When you use our "Get Free Valuation" form, we collect:

Property information: Location/area, property type, estimated value (ZAR)
Timeline & intent: When you are considering selling, why you are considering selling
Personal details: Your name, email address or phone number
Technical data: IP address, browser type, device type, pages visited (collected automatically via cookies/analytics)

We do not collect sensitive personal information such as identity numbers, bank details, or financial account data.

3. How We Use Your Information

We use your information to:

Match you with an appropriate real-estate professional from our network
Contact you regarding your property valuation request
Improve our website and services
Send you relevant updates about property selling (only if you opt in)
Comply with legal obligations

We do not sell your personal information to third parties.

4. How We Share Your Information

We share your information only with:

Real-estate partners in our network — to facilitate your property valuation and potential sale
Service providers who assist us in operating our website (e.g., hosting, email delivery) — under strict confidentiality agreements
Legal authorities — if required by law or to protect our rights

We only share the minimum information necessary for the purpose.

5. Data Storage & Security

Your form submissions are stored securely in our database (hosted in South Africa)
We use industry-standard security measures including SSL/TLS encryption, secure hosting, and access controls
We retain your data for as long as necessary to fulfil the purpose for which it was collected, or as required by law (typically 3–5 years for property-related records)

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Analyse website traffic and usage patterns
Improve user experience

You can disable cookies in your browser settings, but this may affect website functionality.

Third-party analytics: We may use Google Analytics or similar tools. These services have their own privacy policies.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Delete your personal information (subject to legal retention requirements)
Object to the processing of your personal information
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@soldbyme.co.za.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., real-estate partner sites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective date." We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Email: info@soldbyme.co.za
Website: www.soldbyme.co.za